IATA Airline Customer Service

Price: $455

About the course


Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.


Available as: Distance Learning course
Duration: 40-45 hours plus 3 hours for exam
Recommended level: Entry-level
Prerequisites: None


What you will learn


  • - Learn techniques of effective communication and customer contact
  • - Understand the various social styles and cultural differences of airline customers
  • - Gain knowledge about new trends in customer service



Who should attend

  • - Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff
  • - Cargo reservations and receiving staff
  • - Public relations and sales support personnel
  • - Flight attendants



Key topics


  • - Improved Standard of Customer Service
  • - Verbal & Non-verbal Communication Skills
  • - Customer Contact Techniques
  • - Cross-cultural Awareness
  • - Managing stress


Chapters include review questions, discussion questions and a reading list of appropriate books for reference.

This course is offered in the following formats:

1. Textbook. candidates will receive the training material in paper-based format.

2. eBook: training material available in electronic format readable in all computers and portable electonic devices. Benefit from discounted rates and save on shipping!